We want your 'FloraGUPPY Experience' to be Awesome... including the return and exchange process !

  

A. Returning your GUPPYS

Our Returns policy is 120 days from date of purchase.   Only purchases from our website store are eligible for return with FloraGUPPY INC. Our return policy does not apply to purchases made on amazon.com or any secondary 'vendors'. You will be required to comply with the 'vendors' return policies. 

To be eligible for a return of your GUPPYS with FloraGUPPY INC., they should be in used and unsalable condition. No packaging or tags are required. As part of the FloraGUPPY EXPERIENCE, we want you to make an unhurried effort in using our GUPPYS before returning them. We know there is a 'learning curve' to flower designing with a new tool and we all learn at our own pace. The generous 120 day return policy is for you to leisurely discover your arranging skills without the time pressure to decide on keeping or returning them. 

RETURN INSTRUCTIONS :

1. Send an email message to Contact@floraguppy.com

2  In the subject line type "GUPPY refund request"

3. Put the Name and Address of 'purchaser' in the message section of the email

4. *SEND the email for the 'refund request' FROM the email address you purchased the GUPPYS from.
    This email address MUST match the email address the GUPPYS were originally purchased.  

We have all purchase details on record -a receipt is not required  You will receive a confirmation of your refund within 24 hours.  The refund will be credited back to you in the payment method of the original purchase. 

Lastly, we will email, a 'return address label' with postage paid so you can mail back the GUPPYS.  Attach the 'Return address label' to an envelope/box with the GUPPYS inside and drop off at any USPS location.  All returns of GUPPYS are FREE-there are no shipping or handling fees. 

 

Our GUPPYS are indestructible and infinitely reUsable.  We donate all returns and 'slight imperfects' (from our manufacturing process), to senior retirement care facilities for their flower arranging enjoyment. FloraGUPPY is committed to being a Eco 🌱Responsible Company and we participate in the well-being of our community 

 B. Exchanges

For an EXCHANGE due to a defective feature PLEASE CONTACT 1-778-558-9915 (Vancouver, Canada) and speak with a customer service member. We will find the best and quickest solution for your exchange. 

C. WHOLESALE RETURN ORDERS of GUPPYS 

PLEASE CONTACT 1-778-558-9915 (Vancouver, Canada) and speak with a customer service member. 

There is a 21 day return policy (from online purchase date)  A 10% restocking fee may apply.  Return Shipping Costs are the responsibility of the purchaser.  Returns will be credited back to purchaser AFTER merchandise is received back to FloraGUPPY INC.