FAQs
🌐 FloraGUPPY Questions
Where can I purchase the GUPPY?
USA residents can purchase on our website (floraguppy.com) and we offer free 4-5 business day tracked USPS delivery on orders over $30 USD. We process your order the same day it is received and forward a tracking number.
Amazon.com for USA and global purchases. Amazon has a worldwide network which offers the fastest, lowest price shipping and guarantee safe delivery.
What is the benefit of purchasing on our website?
Our liberal 120-day return policy allows you to familiarize using the GUPPYs without rushing a decision.
How many sizes does the GUPPY come in?
One standard size of 4" or 10cm will fit vase openings of 3 to 10".
What size bouquet can ONE GUPPY make?
A GUPPY can accomodate a small table top arrangement with a few stems to a very large arrangement. (See 'Sabine Darral' Video)
How does one size fit all home vases?
The GUPPY does an equivalent job of a 'rubber band'. Example: when you buy fresh broccoli, the bunch single stems are bound together using a rubber band creating an hourglass profile. If you were to place the GUPPY into a vase, it is the top-spread or CANOPY that rest on the vase rim- NOT the GUPPY. This is the 'Simple Principle' of 'How the GUPPY works'.
The GUPPY can be reshaped with warm water to fit smaller or 'unique' shaped vases. Half a GUPPY can also be used to fit a 2" vase opening.
Is assembly required?
Yes. The GUPPY comes in 2 equal half spheres. One half sphere has 8 connection TABS which snap snug into 8 connection slots.
Can the GUPPY be used for silk and dried flowers?
Yes. The GUPPY is the BEST arranging tool. No more hot glue (and burns). The best feature of the GUPPY, every stem of the silk and dried flowers is not glued into position and can be easily repurposed for new arrangements. No damage to the original stems.
Is the plastic safe & recyclable?
Our exclusive malleable plastic formula has received the 'Approved Certified Standard' from SGS (General Society of Surveillance) a Swiss multinational company headquartered in Geneva, which provides inspection, verification, testing and certification services globally. SGS certification is recognized as the global benchmark for quality and integrity.
How long does a GUPPY last?
Full transparency - we do not know
Our proprietary plastic formulation has been meticulously engineered for durability, ensuring an extended lifespan with repeated use while maintaining its essential functional properties. While it is difficult to precisely determine the product’s longevity due to the variety of conditions in which it may be utilized, the only notable change observed is a slight reduction in its transparency. However, given that the FloraGUPPY is typically placed within a bouquet, this loss of clarity remains inconspicuous, as it is effectively 'camouflaged' by the surrounding stems.
✈️ Shipping Questions
What are your shipping options?
We offer standard tracked shipping on our website. For those interested in quicker delivery options within the United States, you can also purchase our products through amazon.com.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected. Standard Tracked Shipping typically takes 5-8 business days. You will receive an estimated delivery date at checkout.
Do you ship internationally?
Yes, we offer international shipping to a wide range of countries. Shipping fees and delivery times will vary based on the destination.
How much does shipping cost?
US orders under $30 USD will incur a shipping fee of $3.95. All US orders over $30 USD qualify for free shipping.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this to monitor the delivery status of your package.
What should I do if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery timeframe, please contact our customer support team with your order number, and we’ll assist in tracking it down.
What if I receive a damaged or incorrect item?
If your item arrives damaged or if you received the wrong item, please contact our customer service team immediately. We will arrange a replacement or refund.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate changes before the order is shipped.
💳 Payment Questions
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience as convenient as possible. You can securely pay using major credit cards such as Visa, MasterCard, and American Express, as well as debit cards. We also offer alternative payment options, including Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and secure to ensure your personal and payment information is protected.
When will my credit card be charged?
Your credit card will be charged as soon as your order is placed and successfully processed. You will receive an email confirmation with the details of your purchase once the payment has been completed. If there are any issues with the payment, you will be notified immediately to resolve the matter.
I have not received my refund yet, why is that?
If you have not yet received your refund, it may be due to the processing time required by your bank or credit card provider. Once we issue the refund, it can take 5-10 business days for the funds to appear in your account, depending on your financial institution's policies. If it has been longer than this timeframe, please contact your bank or credit card provider to confirm the status of the refund. If you still need assistance, feel free to reach out to our customer support team, and we'll be happy to help.
What currency will be used when I place my order?
All orders are processed in USD, unless otherwise stated. If you are shopping from a different country, your bank or payment provider may apply their own exchange rate or additional fees. We recommend checking with your payment provider for any currency conversion policies they may have before completing your purchase. You will see the total amount in USD at checkout before finalizing your order.